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REFUND POLICY

Last Updated: 22/06/2026

COMPANY INFORMATION

This Refund Policy applies to purchases made through BoxOrion.co, owned and operated by SIMEX LLC.

SIMEX LLC is the seller of all products offered on this website and is responsible for customer support, order processing, returns and refunds.

Company Name: SIMEX LLC

Registered Address:
262 Chapman Rd, Suite 240
Newark, Delaware 19702
United States

Website: https://boxorion.co

Customer Support: hello@boxorion.co

RETURN PERIOD

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must:

  • Be unused
  • Be in their original condition
  • Be returned in their original packaging
  • Include all original accessories where applicable

We reserve the right to refuse returns that do not meet these conditions.

HOW TO REQUEST A RETURN

To request a return, please contact our customer support team at:

hello@boxorion.co

Please include:

  • Full name
  • Order number
  • Phone number used for the order
  • Reason for the return

Our team will review your request and provide return instructions if the return is approved.

Returns sent without prior authorization may not be accepted.

Returns shipped without prior authorization may be refused and may not be eligible for a refund.

RETURN ADDRESS

Approved returns should be sent to our authorized returns processing facility:

InOut Trade / euShipments
bul. 30-ti Mart 44
7000 Ruse
Bulgaria

This facility is operated by an authorized logistics partner and is used exclusively for returns processing and logistics operations.

BoxOrion.co remains owned and operated by SIMEX LLC, which remains solely responsible for customer support, refunds and all commercial activities.

CASH ON DELIVERY (COD) ORDERS

BoxOrion.co operates exclusively using Cash on Delivery (COD).

Customers do not make payments through the website and are not required to provide payment card information when placing an order.

Customers provide their contact and delivery information solely so that SIMEX LLC can process, prepare and dispatch the order.

Payment is collected directly by the delivery carrier when the order is delivered.

Because orders are paid upon delivery, SIMEX LLC will arrange an appropriate refund method with the customer once the return has been approved and processed.

REFUNDS

Once a returned item has been received and inspected, we will notify the customer regarding the approval or rejection of the refund.

If approved, the refund will be processed within a reasonable timeframe.

Shipping fees are generally non-refundable unless:

  • The product received is defective
  • The product received is incorrect
  • The error was caused by BoxOrion.co or its logistics partners

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem

Following review, we may offer:

  • A replacement product
  • A partial refund
  • A full refund

at no additional cost to the customer.

ORDER CANCELLATIONS

Orders may be cancelled before they have been shipped.

Once an order has been dispatched to the carrier, cancellation may no longer be possible.

In such cases, customers may request a return after receiving the order in accordance with this Refund Policy.

REFUSED DELIVERIES

If a customer refuses delivery of an order without a valid reason, SIMEX LLC reserves the right to refuse future orders from the same customer.

Shipping and logistics costs incurred as a result of an unjustified refusal may not be refundable.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete delivery information when placing an order.

SIMEX LLC cannot be held responsible for delivery failures, delays or additional costs resulting from incorrect, incomplete or inaccurate shipping information provided by the customer.

EXCHANGES

We may replace products that arrive damaged, defective or incorrect.

Exchange requests are reviewed on a case-by-case basis.

HYGIENE PRODUCTS

For hygiene and health protection reasons, underwear products that have been worn, washed, used or opened after delivery may not be eligible for return unless they are defective or damaged upon arrival.

SIMEX LLC reserves the right to inspect returned products before approving a refund or exchange.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return due to hygiene, safety or regulatory requirements.

Any such restrictions will be clearly indicated on the relevant product page where applicable.

CHANGES TO THIS POLICY

We reserve the right to modify this Refund Policy at any time.

Any updates will be published on this page with a revised effective date.

CONTACT INFORMATION

For questions regarding returns, refunds or exchanges, please contact:

SIMEX LLC
262 Chapman Rd, Suite 240
Newark, Delaware 19702
United States

Email: hello@boxorion.co

Website: https://boxorion.co